Service Level Agreements
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Service Level Agreements

  • Categorize all business functions into a limited number of SLA's.
  • Results and Benefits include standardized:
  • Architectures
  • Configurations
  • Documentation
  • Level 1 support
  • Performance Monitoring
  • Maintenance
  • Training
  • Audit response
  • Data Center Automation
  • Performance reviews (department and personnel)
  • Bonus calculations

  • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.


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    Slide ID:MXSLA-20